How to be a successful manager

Head of Olympic Deliverance at London Twenty Twelve, Ian Fletcher, who has asked his employee Kay to deliver a presentation in difficult circumstances, discusses his technique for getting the best out of his staff:

Fletcher: It's never easy when you're asking people to step outside their comfort zone, no-one likes that. But sometimes as a manager it's your job to push people just that little bit further than they think they're capable of.

Interviewer: Right. And are they grateful afterwards?

Fletcher: Not usually, no. They hate it.

Interviewer: Right, yes. You don't think that a presentation on sustainability translated into Portuguese and without any visual aids might possibly confuse them?

Fletcher: I think it might do, yes. So basically so it's a question of how long Kay can keep it up.

- Twenty Twelve s.1 e.2, BBC4, 22 March 2011