As with the flight attendants I worked with earlier, my new companions described their job as being one where they constantly had to calibrate the mood of the passengers. "Over a typical month," said Tim, "I will be a teacher, I will be a pastor, I will be a counselor, I will be a mediator." As he slid his 5-foot-11-inch frame into the sliver of space between the cockpit and the first-class bathroom, he slumped into the jump seat and let out a barely audible sigh. "I'll have to tell people that a two-and-a-half-foot-deep bag will not fit in a one-and-a-half-foot hole," he said."People need to understand that the rules of social order do not go away when you get on an airplane," Tim added, his Texan twang kicking up a notch as he laid down his commandments. "You cannot have sex on an airplane. When you purchase a ticket, that does not give you the privilege of yelling at me. It does not give you the privilege of sitting anywhere you want to sit. They assign you a seat. I do not have an extra airplane in my pocket if my flight's delayed."
16 September 2008
Coffee, tea or Prozac?
From an article following the daily work of flight attendants:
- 'Flying the unfriendly skies', New York Times, 14 September 2008